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Contact us

Real people, real nice, ready to help

Got a question? Just get in touch with our friendly, super-knowledgeable optical advisors: they are available Monday - Friday 8:00 - 21:00, and Saturday - Sunday 8:00 - 18:00 and ready to help with anything you might need.


Need help understanding your prescription and it all seems like medical jargon? Are you a newbie at ordering contact lenses online? Forgot to take your lenses off before going in the shower? Or, you simply might have accidentally ordered the wrong thing (hey, it happens!). Whatever it is, there’s literally nothing our experts haven’t heard before, so just give us a shout and we’ll do our very best to help.

Reach out to us
Send us an email:

Please submit the form below to email our Customer Service Team with any questions about your order or our services.

Reach us on live chat

You'll find our blue chat box on the bottom right hand side of your screen.

Give us a ring on:

UK - tel:02077685000 *

* Your standard local UK rate applies


Follow us on social:

Stay in the social loop for daily eye care tips and exclusive deals!

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Write to us:

Prefer to kick it old-school? We’re into that too! Use the address below to send us a letter - but if you need to return an item, please visit our Returns and refund policy page.

Vision Direct
City Tower, Floor 25, New York Street
Manchester M1 4BT

How can I make a complaint?

Want to make a complaint? We're keen to hear your feedback and make it right. Get in touch through live chat, send us an email or give us a call. To speed things along, please provide us with all the details about your complaint (like your order number, if there is one, and the email address linked to your Vision Direct account). We’ll do our best to get back to you quickly and resolve the issue. 

For more information, please view our T&Cs and our FAQs.  

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