FAQ
Top 5 FAQs
1. My order has been posted but hasn't arrived, where is it?
2. How do I read my contact lens prescription?
3. Do you stock optician's own brand lenses?
4. Can I cancel or amend my order?
5. I think my order contains faulty contact lenses
Ordering From Vision Direct
Do I need my prescription to order contact lenses from Vision Direct?
What payment methods can I use?
Can I order contact lenses for 1 eye only?
How do I order if I wear a different brand of contact lenses in each eye?
What values do I enter in the prescription information fields?
Do I need to tell my eye care professional that I am ordering from Vision Direct?
How do I use a promotional code?
Can I order with a prescription from outside the UK?
Postage & Delivery
What delivery methods are available?
Does Vision Direct ship to other countries?
When will my order be dispatched?
My order has been posted but hasn't arrived, where is it?
How do I track my order?
Returns & Refunds
I've received the wrong order
My order was damaged in transit
Can I return my contact lenses if my prescription has changed?
I think my order contains faulty contact lenses
How long will it take for my refund to be credited to my bank/paypal account?
My contact lens has split what should I do?
Contact Lens Questions
Can I try different contact lenses?
How long can I wear my contact lenses?
Are dry gritty eyes normal for contact lens wearers?
Can I sleep in my contact lenses?
What solution should I use to clean and care for my contact lenses?
How often should I replace my contact lens case?
What are "toric" or contact lenses for "astigmatism"?
Do I need to purchase my contact lenses from the optician that prescribed them to me?
Why have I been prescribed these contact lenses?
What are silicone hydrogel contact lenses?
Should I put make-up on before or after putting my contact lenses in?
Is my contact lens inside out?
Can contact lenses block UV light?
Can you lose a contact lens at the back of your eye?
Are lenses for left and right eye specific for those eyes?
Prescription Queries
Where can I find my contact lens prescription?
What details should my prescription include?
Can I change my lens type from those specified on my prescription?
How often should I have my eyes tested?
What is meant by a valid prescription?
If my vision is blurry can I change my prescription/power?
My optician won't give me my contact lens prescription, is this correct?
Is the prescription for my glasses the same as my contact lens prescription?
I don't have my prescription. Can I still order?
Do I have to sign a waiver to receive my prescription?
Do I need to have another eye exam to get my Rx?
Do I have to wait until the fitting process is over to access my prescription?
Can prescription lengths vary?
How can I check my prescription and lenses are correct for me?
My Vision Direct Account
I've forgotten my password
How do I change my account email/password/address?
Will Vision Direct save my card details?
How do I repeat a past order?
How do I set a reminder to reorder?
About Vision Direct
Who is Vision Direct?
Why is Vision Direct so cheap?
Why should I order from Vision Direct?
What are your opening times?
How can I contact Vision Direct?
What are Vision Direct terms and conditions?
What is Vision Direct privacy policy?
Glossary
Glossary of Contact Lens Terms